About Us

About Us

At Bicton Veterinary Clinic, you will be fully supported with sound advice. Our experienced veterinarians — Dr Kay McIntosh, Dr Robyn McCormack and Dr Marta Mos understand that helping our clients starts with having an understanding of health care issues and treatment options. With good advice and professional recommendations, you will be well-equipped to make the best ongoing health care decisions for your pet.

With fully equipped examination rooms, diagnostic equipment and pharmacy, we provide on-the-spot assistance for nearly all pet health and medical needs. Please take a moment to meet our team and our pets. We look forward to seeing you and your pet at the next scheduled visit.

    Frequently asked questions

Q: Why can't I just get medication without seeing the Veterinarian? It is the same condition as he had before, so I know what he needs.

A: Although you may be right, and it may be the same condition as before, we are bound by legislation that requires that we see your pet before we can dispense medication. To ignore this law could see us lose our license to practice. This even includes recurring conditions as they are classified as 'new' if they are not constantly ongoing. However, if your pet does have an ongoing condition and if the veterinarian deems it safe and appropriate, we are happy to see your pet every six months, which is the minimum legal requirement, and keep on dispensing the medication within that time.

Q: Why can't I come out the back with my pet when they have a procedure done?

A: A Veterinary clinic is a place where there are potential hazards, so it is recommended from an insurance point of view that there be certain areas that are off-limits to the public. We also have various medications and other substances out in our treatment areas, so in the best interest of all, it is important that only trained and licensed staff are allowed there. Please rest assured that we are fully trained, and we are only looking to make your pet's experience a positive one, so they are in good hands with us. We actually find that pets can have better behaved if their owners are not present.

Q: Why hasn't the Veterinarian called me with my pet's lab results yet and why can't the receptionist or nurse just give me the results if they are in?

A: Receiving results from the lab is only part of the process, as a Veterinarian needs to be able to sit down and take the time to interpret what they mean and then formulate a plan for your pet. This takes time, so if your results are in, and you haven't received a call yet, we promise it is on the Veterinarians to-do list, and they will get back to you as soon as possible. You can help make the process quicker by having your phone ready for when they call, so you don't end up playing 'phone tag' and making the process longer. Receptionists and Nurses, while often knowledgeable about certain conditions, are not legally allowed to interpret lab results, so they will need to defer you to the Veterinarian for this reason.

Q: Why can't I pay off my account over time rather than all straight away as requested?

A: This comes down to having had bad experiences with clients failing to pay their bills in the past. A Veterinary clinic is extremely expensive to run and staff, so when we have people not pay their accounts this makes it hard to main the quality of care that we wish to provide. There are a number of external providers that can help though.

   Thank you for your understanding.

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